Our Terms and Conditions for use of our website and services

Terms and Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Homecare Association's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Homecare Association' or 'us' or 'we' refers to the owner of the website whose registered office is Sutton Business Centre, Restmor Way, Wallington SM6 7AH. We are registered in England and our company registration number is 03083104. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The contents of the pages of this website are for your general information and use only. They are subject to change without notice.
  • This website uses cookies to monitor browsing preferences. Please see our privacy statement below for more details.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • All efforts have been made to ensure the accuracy of this website's information. Please note that advice given on these pages is intended to be general advice only, was correct at time of publication, and will be updated from time to time. No responsibility can be accepted for action taken, or refrained from, solely by reference to the contents of this website. Users are reminded of the need to take accurate advice appropriate to their own requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


  • Save as provided below, no materials from Homecare Association may be copied, reproduced, broadcast, shown or played in public, republished, uploaded, posted, stored, transmitted or distributed in any way or adapted or changed in any way. Material can only be downloaded where permitted and this content is only to be shared within the member's organisation - it is not to be shared with external and/or non-member organisations.
  • Subject to any copyright restrictions stated, you may electronically copy and print in hard copy, items from this website's Resources and Downloads page for the use in the running of your business. You are not permitted to sell or trade in any material so copied. Any other use, modification, distribution or republication without the prior written consent of Homecare Association is similarly strictly prohibited. You may, however, copy and distribute any or all portions of any press releases or notices intended for general public use by Homecare Association. The use of multiple searches to extract Homecare Association database details for commercial benefit or use is strictly prohibited.
  • You may only access password-protected information if you're entitled to do so by virtue of being authorised to access Homecare Association as an employee, director or employee of an Homecare Association Member or are otherwise granted permission to access this information by Homecare Association. You must comply with the terms of this clause in respect of all content, advice, guidance and information within this area unless the entitlement to distribute, copy or otherwise use such content is clearly granted by Homecare Association.


The following explains how we collect, store and handle your personal data. For further information please refer to our Privacy Commitment policy.

Why we collect your data

We collect your data when you purchase a product or service (for example register to use our Disclosure Service, or apply for a DBS check) from us. This is so that we can fulfil the order. We only keep that data for as long as we need to, for example:

Where you have made a Dsiclosure application we will retain the data relating to the applicataion for a period of 12 months following the issue of results by the DBS, after which time the data will be deleted.

Where you have registered with our Disclosure Service we will retain your data for no longer than 12 months after your last DBS check. After that time your data will be deleted.

When you register to use our Disclosure Service, you have the option of signing up to receive further information from us. If you have selected the option to receive these communications, we may use the data we hold about you to help us personalise the information that we send to you. For example, we can tailor it to where in the UK you are located and to your professional interests.

How we collect your data

We do this in a number of ways, including where you share information with us. Such as when:

  • you complete or update your registration details
  • you make online purchases with us (i.e. apply for a disclosure check)
  • you provide us details of your branches or staff that you would like to receive information

We treat your data with the utmost care and take appropriate steps to protect it.

When we'll share the data you provide us

As part of the Disclousre applicaion process we will send applications to the DBS via their partner services. These applications do not include your data, only that of the applicant.

When we send you informational emails as part of a mailout, we will include your email address and personalisation details (usually just your name) to our preferred mailing list provider. This data is generated as necessary and is then managed by our miling list provider so that they can provide us with analytical insight into te usage of our mailouts. This data is held under their terms and conditions

Using our Disclosure Service

We collect and process only data as required by this service. Specific staff members have the authority to handle this sensitive data.

Know your rights

You have many rights regarding your personal data. These include seeing what data we hold and updating your information. For further information on your rights please refer to the Information Commissioner's Office website.

Unsubscribing/Deregistering or closing your account

You can unsubscribe from email communications or change the emails that you receive at any time by logging in and visiting the 'My account' section of the Homecare Association Disclosure Service website, choosing 'update contact details' and unchecking any preferences you have previously selected. If you would like to close your account, please contact privacy@ukhca.co.uk.